Most frequently asked questions answered
This page contains answers to the most frequently asked questions about book sales. It contains important information about orders, payments, refunds, and other practical matters. Please consult this page first if you have any questions, before contacting us via email. We do not respond to e-mails on topics answered on this page.
For further questions, you can always contact boeken.feb@ugent.be.
Before you email, please check this overview:
- Has your payment been successful? If so, please be sure to attach a proof of payment (e.g. a bank statement) in the attachment.
- Did you receive a confirmation email for your purchase? Please attach it.
- Have you already been in contact with someone from our book team? If so, please reply to the previous email instead of sending a new one. This way, we can follow up on your file more quickly and efficiently.
Membership card
Make your student days in Ghent a success with the VEK membership card. For just €15, you'll receive a whole year of exclusive discounts and benefits that will make your student life easier and more enjoyable.
- Extra discount on all your study books through our official book sale
- Well-stocked Guido Student Pack full of free goodies
- Guido City Guide with discount coupons valid throughout Ghent
- Exclusive deals at dozens of Ghent traders, cafes and shops
- Discount on ticket sales for various events organized by the VEK
Especially for first-year students: with the VEK membership card, you'll save an average of €22 on your entire book package, a great start to your academic year and a significant saving that will quickly pay for itself!
The VEK membership card is linked to the official book sale of the Faculty of Economics and Business, organized entirely by the Flemish Economic Circle. This way, you get everything you need to start the year right: your textbooks and a card full of benefits.
Important to know: there are no obligations associated with owning a VEK membership card. You choose how and when you take advantage of the benefits.
Your membership card is valid for the academic year in which it was purchased. You will receive the membership card when you collect your books.
Order & collection
You can collect your books and courses as soon as you have placed your order online, the amount has been deducted from your account, and you have received a confirmation email. After that, your order will be ready in our shop.
Our book sale takes place in the Faculty of Economics and Business Administration, Hoveniersberg, on level -2.
Our website is available 24/7. For the opening hours of our physical store, you can check Ufora. Click on "book sales" in your courses to view the notifications about our opening days and hours.
No, unfortunately that is not possible. Please check the times for the collection moments on Ufora.
If you are unable to be present at your collection moment, you can ask a fellow student to pick up the books for you. Additionally, you can come by during a general collection moment. These general moments start from the third week.
Book selection & stock
This means the books are currently sold out. However, you can submit a request using this form:https://forms.office.com/Pages/ResponsePage.aspx?id=kSQ6fZiR6UC_PrXPnaX_P_Azphgma49Ap5elqpZJ-ENUNU00UU9QSEQ1OTRFUDFVVEswTkNXRzRRSi4u. Based on these requests, we will decide whether to place any follow-up orders. Please note: we do not respond to emails about this topic.
Ufora indicates which books we've reordered. Unfortunately, we don't have insight into when specific books will arrive in our store.
This means that the book has already been purchased by someone else but has not yet been collected. As long as a book is not available on the website, unfortunately, you cannot buy it.
From now on, all sales will take place through our website, unless otherwise stated on our Ufora page.
Errors & cancellations
Voor informatie omtrent dit onderwerp verwijzen we je graag door naar de vraag "herroepingsrecht en terugbetaling".
Voor informatie omtrent dit onderwerp verwijzen we je graag door naar de vraag "herroepingsrecht en terugbetaling".
If you received the wrong book or a copy with a printing error, we'll fix it right away. Please return the book during your next pickup, and you'll receive the correct copy.
Right of withdrawal and refund
You have the right to withdraw from the agreement, in whole or in part, within 14 calendar days after collecting your order at the VEK premises, without giving reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you takes physical possession of the goods. If you do not collect the items in the VEK offices, you have until week 12 of the academic calendar of the semester in which you purchased the items to request a refund.
To exercise the right of withdrawal, you must inform us, the Flemish Economic Circle, vzw, Kramersplein 15, 9000 Ghent, boeken.feb@ugent.be, KBO 772.693.684, of your decision to withdraw from this contract by an unequivocal statement (e.g. in writing by post or e-mail).
U kan hiervoor bij voorkeur gebruikmaken van het formulier hieronder, maar u bent hiertoe niet verplicht. Na herroeping dient u de betreffende artikelen binnen 14 dagen terug te bezorgen in de lokalen van VEK.
Klik hier om je terugbetalingsformulier in te vullen
The items must be in their original condition: undamaged, unmarked, and—if packaged upon collection—preferably in their original packaging. You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
After a correct cancellation and return, you will receive the paid amount back within 14 days at the latest, via the same payment method used for the original payment.
Exception to the right of withdrawal for sealed products:
Certain items, including books with sealed (plastic) packaging, can only be returned if the seal remains intact. If the seal on such a product is broken, the right of withdrawal lapses, provided that this exception was expressly and clearly communicated to you prior to purchase and the product is no longer suitable for return to the publisher after the seal has been broken.